Hoegh & Jensen's main points Essay Example | Topics and Well Written Essays - 500 words

Hoegh & Jensen's main points - Essay Example The researcher states that Hoegh and Jensen created workshops and activities to determine the usability problems faced by the users of the software along with the problems that the software developers themselves thought to be crucial which users could encounter. Then these users were divided and assigned to different projects that were set up. First, the users’ reactions and the instances, when they got stuck using the software, were recorded which was followed by the listing of problems that the developers identified. It was planned to find out if there were mutual problems that the developers and users identified or there were differences in the identification and realization of diverse usability problems. Then the authors or rather arbitrators were appointed to carry out the procedures and analysis in order to determine what the software developers themselves think about the problems that exist in their software. To identify the authentic usability problems, the developers were asked to list down the problems they thought could be hindering for the users. It was a basic plan to listen and account for both the sides, that is, the developers and the users, and then to merge the usability problems, issues and experiences further on to identify the true usability problems that both parties agreed upon to make the identification process easier for the developers. A certain type of diversity was kept to observe different results from the three different projects.